We are looking for a dedicated Customer Success Manager to join our amazing team. In this role, you’ll build strong client relationships and ensure our e-commerce customers get the maximum value from our solutions.

‍What you'll be doing

As our new Customer Success Manager, you’ll be the trusted partner and first point of contact for our customers. More than just support, you’ll act as a strategic advisor helping them unlock the full potential of KatanaPIM and guiding them toward long-term success.

• Support: Handle incoming support requests and work with the product owner to decide if issues should be passed on to our development team;
• Proactive contact: Build strong, lasting relationships by reaching out to customers to explore opportunities for growth and ensure they are getting maximum value from KatanaPIM;
• Introducing new features: Keep customers informed, supported, and excited about new releases so they can put fresh features to work right away;
• Customer insights: Act as the voice of the customer, sharing valuable feedback and ideas with the product owner to keep KatanaPIM evolving.

In short: you’re not only making sure our customers are happy you’re driving their success and growth with KatanaPIM. If you thrive in a dynamic SaaS environment and love helping businesses grow through technology, this role is for you!

About us

Nestled between Amsterdam and Rotterdam, in the city of Leiden, our enthusiastic international team is working on global ambitions! Since 2003, our goal has been to help companies that sell products online realize their growth potential. We do this by continuously improving our PIM-platform short for Product Information Management a solution that helps businesses structure and manage all their product data in one central place.

As product information becomes increasingly important in daily operations, our mission is to support as many companies as possible in organizing their data the way they need it, so they can thrive in the online world. Delivered as an easy-to-use SaaS platform, KatanaPIM is constantly evolving to offer the best value for our customers. Our ambition? To become the standard PIM solution for every company. And that’s where you come in, to help us grow and get even better!

Why we need you as our Customer Success Manager?

• Communicator at heart: You make things clear, stay positive, and always focus on solutions;
• Customer champion: You love helping clients and proactively look for ways to boost their success;
• Experience is a plus: Support or Customer Success experience is welcome, but not a dealbreaker;
• Tech enthusiast: You’re curious about software and digital tools and love learning new things;
• Languages: English is a must, Dutch is a bonus;
• Based in the Netherlands: Ready to join our team locally;
• Your next adventure: Whether it’s your first step or your next step, dive into the world of E-commerce and SaaS with us!

Why our team loves it here?

• Learn and grow: A role where you’ll gain deep insights into our product, customers, and operations—an excellent foundation to grow within KatanaPIM. This is your gateway into the world of SaaS and E-commerce;
• Close-knit team: Work in a small, tight team with short lines of communication and plenty of ownership;
• Room to develop: Space for personal growth, initiative, and exploring all directions within the company—you can really shape your own path;
• International team: Join a diverse, open-minded group of colleagues from multiple nationalities, there’s always something to learn from each other;
• Flexible working: Hybrid work from our Leiden office and home, with flexibility to fit your own style and rhythm;
• Continuous development: We encourage feedback and personal growth, so you can track your progress and develop your skills;
• Competitive package: Market-based salary and great benefits.

Excited, applied… and now?

Do you see yourself as the link between our customers and our product, helping to drive the success of KatanaPIM? Apply now, and hopefully we’ll drink a (virtual) coffee soon!

About our process: The first step is a short screening call with a member of our recruitment team. Next, you’ll meet part of the team in the Leiden-Office to get to know each other. We move at your pace, whether you want to take things fast or go step by step. We’re looking forward to get to know you!

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