Technical Support Engineer

For our fast-growing platform we are looking for a technical support engineer!

Over the past years our company has been growing steadily. So much so that we are constantly looking for new colleagues. Are you an experienced web developer and would you like to push your boundaries? Katana PIM offers you an inspiring and informal workplace in the one of the most beautiful parts of Leiden.

Who are we?

With 17 years of experience in the e-commerce industry, Katana PIM is a company with the ambition to keep growing internationally. With a experienced team of full-stack and pure backend developers, we have built our own scalable platforms: Katana Commerce and Katana PIM. Both platforms serve customers in the B2B and B2C market, where our strength lies in speed, security and flexibility. Examples of customers are such brands as Fashioncheque, Chrysal International, BAM Wonen, Galoha, Vepa Bins, Little Dutch and many more.

In addition to developing Katana Commerce and Katana PIM, we also offer expertise on the optimal integration between marketing, online sales and order processing.

We develop based on SCRUM and work with C#, ASP.NET MVC, MS SQL, and React.

You will work as a C# .Net developer in an experienced agile team where your initiative is appreciated and expected.

Who are you

- You are experienced in providing technical support for existing systems.
- You have completed an ICT or technical education at least MBO level, or comparable
- You have some knowledge of HTML, CSS and Javascript and are able to analyze problems with HTTP connections.-You are familiar with data formats such as XML, CSV and JSON.- You have experience with .NET code (C#) and (a form of) version control, and you like to delve further into this.
- You have experience with SQL queries and can independently execute queries on a database to create reports for clients, for example.
- You have experience with the necessary tooling, such as Visual Studio, SSMS and Microsoft IIS.
- You are interested in e-commerce and would like to learn more about it. Knowledge of terms such as API, PIM, CMS, WMS and ERP is an advantage.
- Our clients do not all have the same knowledge of technology, so you are able to adapt your story to the knowledge level of the client.
- You can analyse, identify and solve problems. In case of complex problems, you can translate this into a concrete assignment for the developers.
- You have excellent communication skills, both written and oral (Dutch, English, any additional language skills are an advantage).
- You are curious and always open to learning new techniques.
- You have self-starting ability, have a great sense of responsibility and are able to recognise and take up work independently, where necessary.‍

What does Katana PIM offer you?

- A varied job in an enthusiastic and experienced team
- Space and responsibility to organise your own time
- Working for internationally recognizable brands
- All of our systems are hosted on our own servers, managed in-house by our team.
- A workplace in a historic building in the centre of Leiden
- Room to deploy new initiatives
- Hypermodern and ergonomic furniture
- An optimal workplace with a powerful computer and multiple monitors
- A dartboard, super-fast wifi, a pub quiz team, an extensive lunch, chair massages, fresh fruit, delicious coffee from freshly ground beans and much much more

Think you fit the bill?

Tell us about your experience, skillset and past projects. Let’s see if we’re a good match!

Note: If you can see this, the position is still available.

We believe in creating beautiful things and having fun.
And we believe in you!

We live our core values everyday at Katana and make sure our team members and our clients feel right at home!

Stay curious.

We're always ready to learn something new. At Katana PIM, we believe in keeping smart and constantly extending our knowledge, wherever we can!

Be Independent and free.

We believe that people do their best when they have the freedom to do their jobs the way they want to. We value independence and flexibility at work!

No intolerance or narrow-mindedness.

We want to make sure everyone feels welcome and appreciated—whether it's a member on our team or a client. We're here to support everyone!

Make time for fun.

All work and no play makes life dull. At Katana PIM, we encourage and support our team members to pursue their hobbies and passions—whether it is board games, cooking or kitesurfing! We like to keep it balanced.

Join Katana PIM on its phenomenal (and exciting) journey!

Work with us and push your boundaries in a pleasant and supportive environment.