Prevent mismatched expectations, improve customer satisfaction, and protect your brand reputation.
Returns are more than a logistics problem — they’re a product content problem. When specs are missing, sizing is unclear, or images don’t match the real product, customers get frustrated. A PIM solution (like KatanaPIM) helps ensure your listings are complete, accurate, and up-to-date everywhere — so customers know exactly what to expect.
Shoppers rely on product descriptions, images, and specifications to make buying decisions. When information is missing, inconsistent, or misleading, expectations aren’t met — and returns go up. It’s not just a lost sale — it damages trust and costs your business time and money.
A Product Information Management (PIM) system reduces return rates by delivering content your customers can rely on:
Brands and retailers using a PIM see:
Sources: G2 reviews of various PIM tools (2023–2025), user testimonials and third-party case studies on Capterra & TrustRadius
How does poor product data increase returns? Missing or inaccurate details lead to wrong purchases. When customers receive something different than expected, they send it back — hurting your margins and reputation.
Can a PIM ensure all listings are accurate and complete? Yes. A PIM acts as your central product hub, ensuring every piece of content — images, specs, features — is structured, approved, and correctly distributed across channels.
Product accuracy is the first step toward better customer experience and loyalty. A PIM makes it effortless.
KatanaPIM is here to support your digital journey by keeping your product data always up-to-date—because we know that’s key to your success.
With KatanaPIM, you have complete control over managing and sharing your product information, with no limits holding you back. KatanaPIM is an easy to use Product Information Management (PIM) tool that serves as the single source of truth for all your product data. It allows you to collect information from different sources and centralize it in one place. From there, teams can collaborate to enrich, validate, and prepare the data for distribution across various channels.
KatanaPIM is easy to integrate, whether through an open API, prebuilt integrations, feeds, or our partner ecosystem. It seamlessly fits into your existing tech stack and supports a composable commerce strategy. KatanaPIM is easy to implement because it’s a ready-to-use SaaS solution, designed with simplicity in mind. Thanks to its intuitive setup, onboarding is smooth and quick, getting your team up and running within just a few months, fully prepared to manage and streamline their product data.
Enforce product data governance with a PIM. Assign roles, control edits, and ensure consistent, accurate product info across your entire organization.
Expand globally with multilingual product data. Use a PIM to localize content, ensure compliance, and deliver consistent product info across markets.
Get KatanaPIM to manage and distribute your product data without the hassle.
